Frequently Asked Questions

Shipping

How long will it take to get my order?

We ship orders Monday through Saturday, during office hours, and we do not ship on public holidays. Our goal is to process your order as quickly as possible, within two business days, but sometimes delays may be out of our hands. Thank you in advance for your patience. Once your order is shipped, expect it to arrive in 3-5 business days in the U.S. and ten business days internationally.

How much is shipping?

Flat rate costs are as follows:
Continental U.S.: USD 7.95
Hawaii: USD 27.00
Alaska: USD 27.00
Canada: USD 24.95
Everywhere else: USD 39.95

What about duties/customs fees?

Some countries may charge import duties and taxes or other random fees. Sorry, we have no control over this and falls under your responsibility to pay for any expenses. We suggest you find out what fees are applicable in your country before you order.

Will my order be tracked?

Yes, you will receive a tracking number in your shipping confirmation text/ email.

What is your return policy?

See our return policy.

How do I become a stockist?

Please click the heart (bottom right), then from the dropdown menu select “become an Alchemist” for more information on carrying the brand.

Payment

How can I pay?

This website accepts all major credit cards.

Can I pay in my local currency?

We process all of our orders in U.S. Dollars. If you are located outside of the USA and using a different currency, it will be at the current exchange rate. If you want to know the exact amount that will charge, please check with your bank before purchasing, currency conversion rates, and fees vary.

How much will my customs fees be?

It varies for every country, so it’s best if you get in touch with your local customs office to find out before you purchase.

Are your products cruelty-free?

Yes, and as organic as FDA regulations allow.

Can I schedule in shop education?

Yes, subject to availability. Please click the heart (bottom right), then from the dropdown menu, select “education” for more information.

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